Frequently Asked Questions

No — our dakimakura listings are for the cover only. A dakimakura is a long body pillow; the insert is sold separately.

Every cover comes with a laundry bag and discreet outer packaging.

Match your cover to your insert’s size. Available options vary by design.

Use centimeters for the closest match. Our 50 × 150 cm insert fits a 50 × 150 cm cover, not a 160 cm or 180 cm cover.

• 2-Way TricotSoft, smooth and stretchy. Our pick for everyday hugging.
• SatinSleek to the touch with a glossy finish.
• PeachskinA lightly brushed feel with a matte finish.

Fabric options vary by design. Compare the fabrics →

Our covers are double-sided. Codes such as A1B1 and A1B2 identify the front and back shown in the listing.

Match the code to the images, then check your size and fabric. Choose from the combinations offered on that product page.

1. Check that the cover and insert sizes match.
2. Open the zipper fully and gently feed in the insert.
3. Spread the filling evenly, keep fabric clear of the zipper and close gently.

Never force an overfilled or mismatched insert into the cover.

Check the product title and description.

• In stock: follows the listed processing time. Pulchra is now in stock.
• Made to order: produced after you order.
• Preorder: follows that release’s own schedule.

For in-stock dakimakura covers:

Transit varies by destination. These are estimates, not guaranteed arrival dates. Preorders and made-to-order items follow their product pages.

Follow the schedule on your release’s product page. Check the time zone, closing date and estimated dispatch window.

The preorder closing date is not the delivery date. Look for updates on the product page and in your order emails.

Email us before ordering to confirm combined or separate shipments and any extra charges.

Release offers and schedules can differ. Pillow inserts always ship separately with their own fee.

Email us as soon as possible with your order number and exact change — artwork, size, fabric or address.

We will check its status. A change or cancellation is confirmed only when we reply. Preorder cancellation deadlines are on the product page; returns after delivery follow the return policy.

Yes — all dakimakura covers use discreet outer packaging. Each also includes a laundry bag.

For details about the sender name, shipping label or packaging for other merchandise, email us before ordering.

Email us before ordering and tell us what you need. We will confirm what is possible.

Discreet packaging does not mean an anonymous shipment: delivery and customs paperwork may still be required. Special requests need our confirmation.

Checkout shows the services available for your address and cart. Pillow inserts have separate destination limits.

No shipping option? Check your country and postal code, then email us your destination and product links so we can help.

Eligible orders of USD 50 or more get free standard shipping across supported destinations.

Pillow inserts and paid express upgrades are excluded. Currency conversion may change the displayed threshold. Confirm the final shipping options at checkout.

Read the shipping policy →

The 50 × 150 cm insert ships separately. Its current standard shipping fee is USD 50 to supported destinations in Canada, the US, Europe, Australia and New Zealand.

Checkout confirms availability and the final charge. Adding a cover does not remove the insert’s fee.

Check your shipping confirmation for tracking, when available. Also check your spam folder and the email address used at checkout.

If tracking stalls or says delivered but you cannot find the parcel, check the carrier’s delivery details and email us your order number and tracking link. We will review the shipment and explain the next steps.

Duties, taxes or import fees charged by your destination country are your responsibility unless checkout says otherwise.

Read the shipping policy →

Available payment methods and currency appear at checkout. Options can vary by location.

Check the final total before paying. Ask your payment provider about conversion fees or statement charges.

1. Check the billing and payment details you entered.
2. If payment may have gone through, look for an order confirmation before retrying.
3. Ask your payment provider about a decline, or email us the checkout error and product details.

Never email your full card number, security code or password.

Follow the offer on the product page. Some need a code; others are included in the price or require a bundle option.

Check the discount before paying. Offers do not necessarily combine. If a bundle asks for character choices in the order notes, add them before checkout.

1. Remove the insert and turn the cover inside out.
2. Wash cold: by hand, or in the included laundry bag on a delicate cycle.
3. Air dry: preferably flat and away from direct sunlight.

No bleach, tumble drying or high heat. Follow any extra care instructions on your label or product page.

Keep the cover away from sharp nails, jewelry, exposed zippers and rough surfaces. Close the concealed zipper gently without catching the fabric.

Avoid high heat. Store the cover clean and completely dry, away from direct sunlight.

Follow the insert’s own care instructions. A filled pillow may need different treatment from its cover.

If you cannot find its instructions, contact us before washing. Do not assume the cover’s machine-washing guidance applies.

Inspect your order on arrival and contact us promptly. Send:

• Your order number
• A short description of the issue
• Clear photos of the item and packaging, where relevant

For missing items, check for separate shipments. We will review the issue and explain the next steps. Read the return policy →

Ordinary discounts and promo codes do not remove return eligibility. Request a return within 14 days of receipt. Standard returns require an unworn or unused item, tags, original packaging and proof of purchase.

Clearly marked Final Sale items are excluded from change-of-mind returns. Custom or personalized items also have exceptions. Quality issues and applicable statutory rights remain protected.

Read the return policy, including EU withdrawal rights →

Contact us before sending anything back. Once accepted, we will provide instructions; confirm the return shipping arrangements and costs with us.

For an exchange, return the original item and place a separate order after acceptance. Approved refunds go to the original payment method within 10 business days; your bank may need extra time. Contact us if more than 15 business days have passed since approval.

Read the return policy →

We are a small team of anime and gaming fans creating hand-drawn artwork and merchandise.

Items described as fan-made are independently created, not official merchandise from the original rights holders. Check the listing for artist and collaboration details.

For prints, deskmats, acrylics, keychains and wrist-rest mouse pads, check size, material, artwork, production time and included accessories.

Frames, stands and display props are included only when the description says so. If images and written details appear inconsistent, contact us before ordering.

Use the care instructions for that specific product. Cover-washing advice does not apply to prints, acrylics, deskmats or filled accessories.

If instructions are missing, send us the product link and your cleaning question before washing or using a cleaner.

Visit News and our Con Schedule, or subscribe using the newsletter form below.

Product pages carry availability and release dates. Contact us in advance to confirm any event or pickup arrangements.

libero.animestore@gmail.com

For orders, include your order number and checkout email. For product advice, send a link and your preferred size or option. Photos help with quality and packing issues.