Frequently Asked Questions

No — our dakimakura listings are for the cover only. A dakimakura is a long body pillow; the insert is sold separately.

Every cover comes with a laundry bag and discreet outer packaging.

Use centimeters for the closest match. Our pillow insert comes in 50 × 150 cm and 50 × 160 cm sizes. Match both the width and length to your cover. For a 60 × 180 cm cover, you’ll need to provide your own 60 × 180 cm insert.

Please allow a 1–3 cm variation in actual dimensions.

• 2-Way TricotSoft, smooth and stretchy. Our pick for everyday hugging.
• SatinSleek to the touch with a glossy finish.
• PeachskinA lightly brushed feel with a matte finish.

Fabric options vary by design. Compare the fabrics →

Our covers are double-sided. Codes such as A1B1 and A1B2 identify the front and back shown in the listing.

Match the code to the images, then check your size and fabric. Choose from the combinations offered on that product page.

1. Check that the cover and insert sizes match.
2. Open the zipper fully and gently feed in the insert.
3. Spread the filling evenly, keep fabric clear of the zipper and close gently.

Never force an overfilled or mismatched insert into the cover.

Check the options and availability on the product page. In-stock items are prepared and dispatched within 3–7 business days after payment. Shipping time is additional.

In-stock items are prepared and dispatched within 3–7 business days after payment. This applies to pillowcases and other in-stock merchandise.

Delivery estimates for in-stock dakimakura covers:

Delivery estimates vary by destination and are not guaranteed arrival dates.

All in-stock merchandise is prepared and dispatched within 3–7 business days after payment. This is the time before we hand your parcel to the carrier, not the delivery time.

Items may arrive in separate parcels. Pillow inserts ship separately and have their own shipping fee. Check your shipping confirmation for tracking details. If you need items for a specific date, contact us before ordering.

Email us as soon as possible with your order number and let us know whether you would like to cancel or make a change.

For in-stock order cancellations, we pause dispatch while we review your request, provided your order has not yet been handed to the carrier. We complete our review within 1–3 business days.

Your order is cancelled only after we approve and confirm your request. If you submit your request before your order is handed to the carrier and we approve it, you will receive a full refund.

Once your cancellation request is approved, we will cancel your order and initiate a refund to your original payment method. Refunds may take additional time to appear in your account. For card payments, timing depends on your card issuer’s processing times and policies.

For changes, tell us exactly what you need to update: artwork, size, fabric or shipping address. Changes require our confirmation. Returns after delivery follow the return policy.

Yes — all dakimakura covers use discreet outer packaging. Each also includes a laundry bag.

For details about the sender name, shipping label or packaging for other merchandise, email us before ordering.

Email us before ordering and tell us what you need. We will confirm what is possible.

Discreet packaging does not mean an anonymous shipment: delivery and customs paperwork may still be required. Special requests need our confirmation.

Enter your shipping address at checkout to see the services available for your order.

If no shipping option appears, check your country and postal code, then email us your destination and product links so we can help.

Free standard shipping is available on orders of US$50 or more after discounts, including pillowcases.

All merchandise purchases, including pillowcases and pillow inserts, count toward this threshold. Pillow insert shipping is charged separately.

Below US$50, standard shipping for merchandise other than pillow inserts is calculated at checkout based on your delivery address and/or shipment weight.

The free-shipping threshold and pillow insert shipping fees are stated in US dollars. Shipping charges may be displayed in your selected checkout currency. Paid express upgrades are excluded from free standard shipping. Check the final options at checkout.

Each pillow insert has a separate US$50 shipping fee to supported destinations. Two inserts incur US$100 in insert shipping fees.

This fee still applies when you buy a pillowcase or qualify for free standard shipping on other merchandise. The insert’s product price counts toward the US$50 threshold; its shipping fee does not.

Up to 5 pillow inserts per order, across all sizes. For larger orders, contact us before ordering.

View the pillow insert →

Check your shipping confirmation for tracking, when available. Also check your spam folder and the email address used at checkout.

If tracking stops updating, shows an unexpected status, or says delivered but you haven’t received your parcel, contact us as soon as you notice. Include your order number and tracking link, if available. We’ll help look into it.

Import duties are covered by Libero. Any applicable local taxes are your responsibility and are shown at checkout after you enter your shipping address.

Available payment methods and currency appear at checkout. Options can vary by location.

Check the final total before paying. Ask your payment provider about conversion fees or statement charges.

1. Check the billing and payment details you entered.
2. If payment may have gone through, look for an order confirmation before retrying.
3. Ask your payment provider about a decline, or email us the checkout error and product details.

Never email your full card number, security code or password.

Follow the offer on the product page. Some need a code; others are included in the price or require a bundle option.

Check the discount before paying. Offers do not necessarily combine. If a bundle asks for character choices in the order notes, add them before checkout.

1. Remove the insert and turn the cover inside out.
2. Wash cold: by hand, or in the included laundry bag on a delicate cycle.
3. Air dry: preferably flat and away from direct sunlight.

No bleach, tumble drying or high heat. Follow any extra care instructions on your label or product page.

Keep the cover away from sharp nails, jewelry, exposed zippers and rough surfaces. Close the concealed zipper gently without catching the fabric.

Avoid high heat. Store the cover clean and completely dry, away from direct sunlight.

Follow the insert’s own care instructions. A filled pillow may need different treatment from its cover.

If you cannot find its instructions, contact us before washing. Do not assume the cover’s machine-washing guidance applies.

Something not right? We’re here to help. Contact us promptly if your order arrives damaged, contains the wrong item or is missing something. Include:

• Your order number
• A brief description of the issue
• Clear photos of the item and packaging, where relevant

If an item is missing, check for separate shipments first.

We’ll review the details and work with you on an appropriate solution. Depending on the circumstances, this may include a replacement or another way to resolve the issue.

Please contact us before sending anything back. We’ll confirm whether a return is needed and provide any return instructions. Read the return policy →

Ordinary discounts and promo codes do not remove return eligibility. Request a return within 14 days of receipt. Standard returns require an unworn or unused item, tags, original packaging and proof of purchase.

Clearly marked Final Sale items are excluded from change-of-mind returns. Custom or personalized items also have exceptions. Quality issues and applicable statutory rights remain protected.

Read the return policy, including EU withdrawal rights →

Contact us before sending anything back. Once your return is accepted, we will provide instructions on how and where to send it.

If you return an eligible item because you have changed your mind, you are responsible for the return shipping cost.

For an exchange, return the original item and place a separate order after acceptance. Following receipt and inspection, approved return refunds are initiated to your original payment method within 10 business days. Your bank may need extra time to post the refund. Contact us if more than 15 business days have passed since return approval.

We are a small team of anime and gaming fans creating hand-drawn artwork and merchandise.

Items described as fan-made are independently created, not official merchandise from the original rights holders. Check the listing for artist and collaboration details.

For prints, deskmats, acrylics, keychains and wrist-rest mouse pads, check size, material, artwork, production time and included accessories.

Frames, stands and display props are included only when the description says so. If images and written details appear inconsistent, contact us before ordering.

Use the care instructions for that specific product. Cover-washing advice does not apply to prints, acrylics, deskmats or filled accessories.

If instructions are missing, send us the product link and your cleaning question before washing or using a cleaner.

Visit News and our Con Schedule, or subscribe using the newsletter form below.

Product pages carry availability and release dates. Contact us in advance to confirm any event or pickup arrangements.

libero.animestore@gmail.com

For orders, include your order number and checkout email. For product advice, send a link and your preferred size or option. Photos help with quality and packing issues.