Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at libero.animestore@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at libero.animestore@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Custom or personalized products are not eligible for change-of-mind returns, except where required by law. Please contact us before ordering if you have questions about the return eligibility of a specific item.

Items purchased with a promotional discount or discount code remain eligible for return under the conditions above. Items clearly marked Final Sale before purchase are not eligible for change-of-mind returns. This does not affect your rights regarding damaged, defective or incorrect items, or any statutory consumer rights, including the applicable EU right of withdrawal. Gift cards are not eligible for return except where required by law.

Preorder cancellations
For preorder cancellation deadlines and any release-specific delay options, please check the product page for your release. Preorder cancellation deadlines before dispatch are separate from any return or withdrawal rights that apply after delivery.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day right of withdrawal

If your order is being shipped to the European Union, you have the right to withdraw from your purchase within 14 days after receiving the goods, without giving any reason.

To exercise this right, please email libero.animestore@gmail.com with your order number and a clear statement that you wish to withdraw from the purchase.

After you submit a withdrawal request, we will send you a confirmation by email.

You must send the goods back within 14 days after informing us that you wish to withdraw. Unless we state otherwise, you are responsible for the cost of return shipping. We may make a deduction from the refund for any loss in value of the goods caused by handling beyond what is necessary to inspect the nature, characteristics, and functioning of the goods.

This right does not apply to goods made to your specifications or clearly personalized, sealed goods that are not suitable for return for health or hygiene reasons and have been unsealed after delivery, gift cards, or other products excluded by applicable law.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at libero.animestore@gmail.com.