Shipping policy

Shipping destinations

We ship to the countries and regions supported at checkout. Available services depend on your delivery address and the products in your order.

Preparation and delivery

In-stock items are prepared and dispatched within 3–7 business days after payment. Transit time is additional.

Delivery for in-stock pillowcases usually takes a further 1–2 weeks after dispatch, depending on the destination. Delivery estimates are not guaranteed arrival dates.

Shipping costs

Free standard shipping is available on orders of US$50 or more after discounts, including pillowcases.

All merchandise purchases, including pillowcases and pillow inserts, count toward this threshold. Pillow insert shipping is charged separately.

Below US$50, standard shipping for merchandise other than pillow inserts is calculated at checkout based on your delivery address and/or shipment weight.

Each pillow insert has a separate US$50 shipping fee to supported destinations. Two inserts incur US$100 in insert shipping fees.

This fee still applies when you buy a pillowcase or qualify for free standard shipping on other merchandise. The insert’s product price counts toward the US$50 threshold; its shipping fee does not.

Up to 5 pillow inserts per order, across all sizes. For larger orders, contact us before ordering.

The free-shipping threshold and pillow insert shipping fees are stated in US dollars. Shipping charges may be displayed in your selected checkout currency. Paid express upgrades are excluded from free standard shipping. Check the final options at checkout.

Separate parcels

Items may arrive in separate parcels. Pillow inserts ship separately. Contact us before ordering if you need to discuss special shipping arrangements.

Pillowcase packaging

Every pillowcase includes a laundry bag and discreet outer packaging. Pillow inserts are sold separately. Match the width and length of your insert to your cover.

Tracking and delivery issues

If tracking stops updating, shows an unexpected status, or says delivered but you haven’t received your parcel, contact us as soon as you notice. Include your order number and tracking link, if available. We’ll help look into it.

Import duties and local taxes

Import duties are covered by Libero. Any applicable local taxes are your responsibility and are shown at checkout after you enter your shipping address.

Contact

For shipping questions, email libero.animestore@gmail.com with your order number, or your product links and delivery destination.